From an HR wellbeing portal to daily employee support

Employer Mental Health & Workforce Wellbeing

Download Case Study

Year

2026

Client

Jane Sommer

Timeframe

9 months

Wellspace demonstrates how an established B2B platform successfully expands to mobile, delivering everyday value to employees.

The challenge

Wellspace supplied the foundation employers relied on: a web platform to run wellbeing programmes and track anonymised workforce trends. The main challenge lay in continuous employee participation. Employees often logged in after onboarding or an HR campaign, only to drop off afterward. Critical mental health support also needed to be accessible outside working hours, precisely when a desktop portal was least convenient. Without a seamless mobile touchpoint, employees lacked immediate access to care, and HR teams lacked the ongoing data required to measure programme effectiveness. To ensure adoption, the mobile experience secured complete privacy. Clear boundaries guaranteed that personal responses remained confidential and never surfaced as performance data to employers.

Image shows a web dashboard of Wellspace

Work process

Product architecture

We separated personal support from employer reporting, setting exact parameters for the data shared between them. This protects employee trust while maintaining full analytical value for the employer dashboard.

UX design

We reduced the daily experience to a check-in and one next action. Progress and plans stay visible, but they never compete with the task the employee needs now.

Development

A shared TypeScript stack and unified design system maintain complete consistency across web and mobile. Building check-ins, plans, recommendations, programmes, and support as independent modules keeps development decoupled and enables smooth, staged releases.

Quality assurance

Comprehensive testing covers permissions, aggregation rules, scheduled notifications, offline failures, accessibility standards, and end-to-end data pipelines from mobile interactions to web metrics. Automated test suites enforce privacy constraints continuously to prevent regressions.

Measuring Impact

A production rollout evaluates performance across key adoption and utility metrics. Employee activation tracks the percentage of invited employees completing their initial check-in, while weekly engagement captures total active users and completed check-in volume. Plan completion monitors the proportion of recommended actions finished on schedule, alongside programme participation, which tracks enrolment and completion rates for employer-sponsored initiatives. Support access measures how frequently employees discover and engage with professional care resources, and long-term retention evaluates the percentage of active users who remain engaged at 30-day and 90-day intervals.A production rollout evaluates performance across key adoption and utility metrics. Employee activation tracks the percentage of invited employees completing their initial check-in, while weekly engagement captures total active users and completed check-in volume. Plan completion monitors the proportion of recommended actions finished on schedule, alongside programme participation, which tracks enrolment and completion rates for employer-sponsored initiatives. Support access measures how frequently employees discover and engage with professional care resources, and long-term retention evaluates the percentage of active users who remain engaged at 30-day and 90-day intervals.